Last updated: October 19, 2026
This policy explains exactly what remote support on a Slides to TV Raspberry Pi player is, what Compliance Coaches LLC can and cannot reach through it, and how your organization can control it. It is written for IT and compliance reviewers, and it describes how the system behaves today. Where a control is weaker than it may sound, we say so rather than leaving you to find out — see sections 3 and 4.
Our players run in buildings far from us. Without remote support, a player that stops displaying needs somebody physically in front of it with a keyboard. Remote support lets us diagnose and often fix faults without a site visit and without your staff being talked through a terminal over the phone.
Raspberry Pi players we supply include Raspberry Pi Connect, a remote access service operated by Raspberry Pi Ltd. The player makes an outbound connection to that service. It does not listen for incoming connections, and it needs no port forwarding, no inbound firewall rule, and no public IP address.
A support session gives us two things on that player: a command-line shell, and a view of its screen — which is the same picture showing on the television.
Remote support is enabled by default on the Raspberry Pi players we supply, and we set it for your organization. Ask us and we hand the setting to your administrators: it then appears in Settings → Remote support on your players, and from then on they control it and we can only make it stricter. There are three settings, described in full in section 7:
Once your administrators control it, your Screens page shows, for every player, whether remote support is connected, waiting for approval, or off, together with the record described in section 8, and changing the setting reaches the players within a minute or two.
One limit, stated plainly. In the approved by your administrator setting we withhold the approve button from our own accounts and record every approval. That is a control we apply to our own staff and log, not something Raspberry Pi Connect enforces on your behalf: Connect has no per-session customer consent for us to hook into, and a person with access to our Raspberry Pi account could link a waiting device without using your dashboard.
We would rather tell you that than let you read more into the setting than it carries. If your review needs an approval your vendor provably cannot bypass, the honest answer today is the off setting plus an isolated signage network — section 7.
What a session does not give us is access to your Slides to TV account, your other organizations' data, or any system that the player itself cannot reach. The player holds no credential that can read or change your content — it can only collect the playlist for the screen it is paired to.
Remote access is held by a small number of named people in a business Raspberry Pi account protected by two-factor authentication. Devices join an organization in that account rather than a personal one, so access can be removed centrally when someone leaves. Each player also sets its own random 32-character local password on first boot, which nobody — including us — knows or needs.
The first three rows are the settings. Once we have handed remote support to your administrators (just ask), they change them in Settings → Remote support on your players, at any time; until then, ask us and we change it for you. They take effect on the players within a minute or two. The last two rows are things to ask us for, and they combine with any of the settings above.
| Option | What happens | Trade-off |
|---|---|---|
| On (default) | A player links itself and stays linked. Your administrators or Compliance Coaches can complete the link. We can often fix faults without a site visit. | Either side can approve, so this is not an approval gate. Your Screens page still shows the state and the record. |
| On, approved by your administrator | A player waits on your Screens page until one of your own administrators approves it. The approve button is withheld from our accounts, and the approval is recorded with their name. | Somebody at your site has to approve a new or re-linked player before we can help with it. Read the limit in section 3 — this is a control over our staff, not one Connect enforces for you. |
| Off | Players sign out of Raspberry Pi Connect within a minute or two and do not link again. Nobody at Compliance Coaches can connect to them. | Faults need someone on site with a keyboard, and setup changes must be made locally. Expect slower resolution. |
| Ask us: an isolated signage network | You place the players on a VLAN or guest network that can reach the internet but not your internal systems. Remote support still works in full. This is about what section 4 describes — the player's reach into your network — not about who approves. | A little network setup on your side. This is what we recommend for healthcare, education, and government sites, whichever setting you choose. |
| Ask us: never installed at all | We set REMOTE_SUPPORT=no on your equipment before your cards ship, so the remote support service never starts, whatever the dashboard says. Tell us before we prepare your cards, or ask us later. |
Same as Off, and it cannot be turned back on from the dashboard — it needs new settings written to the player. |
Your Screens page keeps a remote support record you can read yourself. It lists, with dates and times, every occasion a player asked to be linked, became reachable, stopped being reachable, and who approved it — by name. Changes to the setting in section 3 appear there and in your organization's activity log, which nobody, including us, can edit from the dashboard. These records are kept for a little over a year.
Two things that record does not contain, so you know where its edges are. Raspberry Pi Connect holds the authoritative record of the sessions themselves — the times somebody actually connected, and for how long — in our Raspberry Pi account, not in your dashboard. And what we log is when a link was approved, not every minute of use after that. If you need the session record for an audit, ask us and we will provide what Connect has for your devices.
We will post changes here with a new date. If we change the default state or widen what a session can reach, we will email the administrators of every organization using Raspberry Pi players before the change takes effect.
Compliance Coaches LLC (Florida) · TV@slidestotv.com · (352) 399-8008